Payment Policy

Last Updated: October 22, 2026

1. Accepted Payment Methods

At Elaira, we aim to make your shopping experience simple, convenient, and secure. We accept the payment methods displayed at checkout, which may include:

• Visa

• Mastercard

• American Express

• Discover

• Shop Pay

• Apple Pay

• Google Pay

• Other payment methods made available through our checkout

Available payment options may vary depending on your location, device, and checkout eligibility.

2. Payment Processing

Payment is processed securely through the payment providers available at checkout. When you place an order, you authorize the applicable payment provider to process the transaction for the total amount displayed, including product prices, applicable taxes, and any shipping charges.

Your order may be subject to payment authorization and verification before it is processed.

3. Product Prices and Currency

All product prices and applicable charges are displayed at checkout before you complete your purchase. Prices, promotions, and product availability may change without prior notice.

Any applicable sales tax and shipping charges will be displayed during checkout where required.

Your payment provider or bank may apply additional fees, currency conversion charges, or other transaction costs according to its own terms.

4. Payment Security

We take payment security seriously. Payments are handled through the payment processing services available on our Shopify store.

Elaira does not ask customers to share their full payment card details or security codes through email, telephone, or social media.

Please ensure that you use our official website and follow the secure checkout process when placing an order.

5. Order Confirmation

After placing your order, you may receive an order confirmation email containing your order number and purchase details.

Receiving an order confirmation does not necessarily mean that an order has completed every verification or processing step. If a payment cannot be authorized or verified, we may contact you for assistance or cancel the order and issue any applicable refund.

6. Payment Issues

If your payment is declined or unsuccessful, please:

• Verify that your payment information is correct.

• Check with your bank or payment provider to confirm that the transaction is permitted.

• Try another available payment method at checkout.

If you continue to experience difficulties, contact our customer support team for assistance.

7. Refunds and Cancellations

Eligible refunds are handled in accordance with our Return & Refund Policy.

Approved refunds are generally returned to the original payment method. The time it takes for the funds to appear in your account may depend on your bank or payment provider.

For information about return eligibility, refund processing, or order cancellations, please review our Return & Refund Policy or contact us.

8. Contact Us

If you have any questions about payments, billing, or transactions, please contact us:

Merchant Name: Elaira

Email: support@elaira.shop

Phone: +1 (404) 937-7877

Business Address:

Elaira
30 Damin Cir
Saint James, NY 11780
United States

We appreciate your trust in Elaira and thank you for shopping with us.