Frequently Asked Questions (FAQ)

Welcome to Elaira! We want your shopping experience to be simple, enjoyable, and stress-free. Below, you'll find answers to some of our most frequently asked questions about our products, orders, shipping, payments, and returns.

1. Orders & Payments

How can I place an order?

Browse our collections, choose your favorite home décor products, add them to your cart, and proceed to checkout. Follow the instructions to enter your shipping information and complete your payment.

What payment methods do you accept?

We accept the payment methods available at checkout, which may include major credit and debit cards, digital wallets, and other supported payment options. Available methods will be displayed during checkout.

Will I receive an order confirmation?

Yes. After placing your order, you should receive an order confirmation email containing your order number and purchase details. Please check your spam or junk folder if you cannot find it.

Can I cancel or change my order?

If you need to cancel or update your order, contact us as soon as possible at support@elaira.shop. We cannot guarantee changes once an order has entered processing or has shipped.

2. Shipping & Delivery

Where do you ship?

Elaira currently serves customers in the United States. Available shipping destinations and options will be displayed at checkout.

How long does order processing take?

Orders are generally processed within 1–2 business days, excluding weekends and public holidays.

What shipping options do you offer?

We currently offer the following options:

Standard Shipping: Free, with an estimated delivery time of 5–8 business days.
Express Shipping: $6.90, with an estimated delivery time of 1–2 business days.
Free Express Shipping: Available on orders of $70 or more, subject to the options displayed at checkout.

Delivery estimates refer to transit time after processing and shipment. Actual delivery times may vary.

What is your order cut-off time?

Our order cut-off time is 5:00 PM Eastern Time (ET). Orders placed after this time will generally begin processing on the next business day. Same-day shipping is not guaranteed.

How can I track my order?

Once your order has shipped and tracking information becomes available, we will send you the tracking details by email. You can use those details to follow your package's progress.

What should I do if my order is delayed?

If your package appears delayed or your tracking information has not updated for an extended period, contact us at support@elaira.shop with your order number. We will do our best to assist you.

3. Returns & Refunds

What is your return policy?

We accept eligible return requests within 30 days of delivery. Items generally need to be unused, in their original condition, and accompanied by their original packaging and accessories. Please review our Return & Refund Policy for complete details and exceptions.

How do I request a return?

Email support@elaira.shop with your order number, the item you wish to return, and the reason for your request. If the item arrived damaged or incorrect, please include photos when possible.

Please wait for return instructions before sending any item back.

When will I receive my refund?

Once your return has been received and inspected, we will notify you whether your refund has been approved. Approved refunds are issued to the original payment method.

Refunds generally take approximately 5–10 business days after approval to appear, depending on your bank or payment provider.

Who pays for return shipping?

For eligible change-of-mind returns, customers may be responsible for return shipping costs. If an item arrives damaged, defective, or incorrect, please contact us so we can review the issue and determine an appropriate resolution.

Can I exchange an item?

Exchanges depend on product availability and applicable return requirements. Please contact our customer support team before returning an item so we can explain the available options.

4. Products & Shopping

What types of products does Elaira offer?

Elaira offers thoughtfully selected home décor and furniture, including dining chairs, lighting and lamps, decorative accessories, and other items designed to help make your home feel inviting.

How do I choose the right product for my home?

We recommend reviewing each product's description, dimensions, materials, color information, and images before purchasing. If you have questions about a product, contact our support team before placing your order.

Are product colors exactly as shown in the pictures?

We aim to display products as accurately as possible. However, colors and textures may appear slightly different depending on your screen settings, lighting, and device.

What should I do if I receive a damaged or incorrect item?

Please contact support@elaira.shop with your order number and photos of the issue, if available. Our team will review your request and help you determine the appropriate next steps.

5. Contact & Customer Support

How can I contact Elaira?

You can reach our customer support team through the following channels:

Email: support@elaira.shop

Phone: +1 (404) 937-7877

Business Address:

Elaira
30 Damin Cir
Saint James, NY 11780
United States

How quickly will you respond?

We aim to respond to customer inquiries as promptly as possible. Response times may vary depending on the nature and volume of requests.

Still Have Questions?

We're happy to help! If you cannot find the answer you're looking for, please contact us at support@elaira.shop.

Thank you for choosing Elaira. We're delighted to be part of your home.